General Questions

At a minimum, we need a brief description of the equipment, the scope of work, the delivery location, and your desired timeline. To prepare a more accurate assessment, it is also helpful to provide technical drawings, photographs of the part with dimensions, an inspection or defect report, or a physical sample. Within 7–10 business days, we will provide a preliminary assessment, including project feasibility, estimated lead time, and an approximate cost range. A final commercial proposal is prepared after all technical requirements and project details have been reviewed and agreed upon.

We work in the language that best meets the customer's requirements and the destination country's standards. Our primary working languages are English, Ukrainian, and Russian, covering business communication, contracts, technical documentation, supervision of installation (site supervision), and project coordination.

We deliver equipment and components worldwide by sea, air, rail, and road transport. Our standard delivery terms are EXW and DAP in accordance with Incoterms, while other delivery terms can be arranged individually based on the project's requirements. A map of our completed projects and delivery geography is available in the Delivery Geography section.

Base contract currencies are EUR and USD; other currencies are available upon agreement. The standard payment structure for manufacturing orders consists of an advance payment upon contract signing, an interim payment once the order is ready for shipment, and the remaining balance after delivery. The exact payment schedule, proportions, and terms are defined in the contract for each individual project and depend on the project value, delivery timeline, and cooperation history.

Yes. Signing an NDA before sharing technical information, engineering drawings, and equipment photographs is our standard practice. We are happy to work under either our standard NDA or the customer's own agreement.

Yes. General information and our global project footprint are available in the "Geography of Deliveries" section. Under an NDA, we can provide more detailed information about completed projects, including equipment types, delivery volumes, industries served, and project regions. For selected projects, and subject to the customer's approval, we can also arrange a reference call with the client.

Each project is assigned a dedicated project manager who serves as the single point of contact on behalf of Rotors Tech. The project manager coordinates all communication, escalating technical matters to our engineering team, production-related issues to the manufacturing facility, and logistics inquiries to the shipping department. Project updates are provided according to an agreed communication schedule: more frequently during the project launch phase, at predefined production milestones throughout manufacturing, and before shipment with a complete documentation package, including inspection records and photographs of the finished products.

There are three key factors that set Rotors Tech apart. First, our in-house engineering expertise. We are not simply an intermediary between the customer and the manufacturer—we have our own team of engineers who handle technical documentation, reverse engineering, and engineering coordination throughout the project. Second, a single contract for the entire project lifecycle. Customers work with one partner for engineering, manufacturing, logistics, and after-sales support, eliminating the need to coordinate multiple contractors. Third, flexibility in order volume. We handle everything from a single mission-critical replacement component to large-scale serial supply programs involving hundreds of parts.